Satisfaction Assessment of Telephone Consultations among 270 Primary Health Care Physicians During the COVID-19 Pandemic in Qatar: OAJBS Publishers

Satisfaction Assessment of Telephone Consultations among 270 Primary Health Care Physicians During the COVID-19 Pandemic in Qatar by Moqthiar Sharief* in Open Access Journal of Biomedical Science (OAJBS)

Background: The COVID-19 outbreak has placed the Health Service under significant strain worldwide. In Qatar, health care authorities (i.e., the primary Health Care Corporation (PHCC) which is one of the main governmental health care facilities in Qatar) has rapidly adopted telemedicine solutions as an alternative to face-to-face consultations during the COVID-19 pandemic. Prior to the current pandemic, the majority of healthcare professionals were unfamiliar with Telemedicine. Additionally, remote consultation is projected to continue for the foreseeable future; consequently, this study sought to determine physician satisfaction with telephone consultation utilization.

Methods: Amongst, 724 physicians enrolled to this study, 270 responded to the survey and were included in the study. All the physicians were part of PHCC and belongs to different Health Centres. The survey was sent via official institution email (Email) to all the registered physicians and was completed between the 13^th of September 2020 and the of 15^th March 2021.

Results: The majority of physicians surveyed in this study expressed high satisfaction with telephone consultations. Over 70% of physicians surveyed stated that telemedicine services increased their job efficacy and performance, offered them greater control over their work, enabled them to complete jobs more rapidly, and allowed them to be more productive. Additionally, they stated that they felt secure using telemedicine services during the COVID-19 pandemic.

Conclusion: To ensure that health services are always meeting patients’ requirements, flexibility in care delivery modes, role shifting to accommodate virtual care, sustained relationships with patients, and interdisciplinary collaboration are required. These efforts will be successful only with clear rules and training, as well as thorough consideration of technological barriers and human interaction requirements. Beyond COVID-19, other activities are required to ensure clinically suitable and acceptable virtual consultations.

https://biomedscis.com/fulltext/satisfaction-assessment-of-telephone-consultations-among-270-primary-health-care-physicians-during-the-covid-19-pandemic-in-qatar.ID.000363.php

 

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